If you're preparing to purchase Customer Relationship Management (CRM) software, you definitely should. Reading The State of CRM Software before you start your selection process could save you thousands of dollars in consultant fees and internal resource consumption. The State of CRM Software will also greatly reduce the risk of selecting the wrong system for your needs—a mistake that could cost your company big bucks. The State of CRM Software reveals both satisfaction rates and functionality strengths and weaknesses, using a consistent and comprehensive methodology for all vendors. Simply put, it slices through the marketing baloney and provides an unbiased, pull-no-punches assessment of how good a job the major software vendors are doing for their customers. Vendors analyzed in depth include:
This study is indispensable for any potential CRM software buyer and a "must have" for consultants responsible for knowing the software vendor landscape. This 120-page report is packed with data and charts and includes:
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Sales Effectiveness Insights—State
of the Marketplace Review
The
Blueprint for CRM Success: Results of the most comprehensive
best practices study ever conducted
CustomerThink Executive Summit Proceedings
(slides and transcript from annual conference) 
Competing
in the Customer Dimension: The state of customer centricity worldwide
Strategic
CRM 2.0: The field-tested, research-validated best practices manual
Change Leadership: The
management/CRM connection